Adult safeguarding

Raise adult safeguarding concerns clearly and without delay.

Use this route when the concern is about an adult with care and support needs. If there is immediate danger or urgent medical risk, call 999 first.

Adult with care and support needs Secure concern form Emergency services first if urgent

This route is for safeguarding concerns, not ordinary contact, referral, or partnership enquiries.

Immediate danger needs emergency services first

If someone is in immediate danger, has been seriously harmed, or needs urgent emergency help, call 999 first. A web form or email should not be treated as an emergency-response service.

Adult safeguarding

Adult with care and support needs

This route is for concerns about an adult with care and support needs. It keeps the route practical and serious while separating adult safeguarding clearly from child safeguarding and ordinary contact.

Use this route when the concern is about an adult with care and support needs who may be experiencing abuse, neglect, coercion, exploitation, or another serious risk to their safety or wellbeing.

  • the concern is about an adult with care and support needs
  • you are worried about abuse, neglect, coercion, exploitation, or unsafe circumstances
  • the adult's situation means they may be unable to protect themselves or get help safely

What to do now

The public route should make the adult safeguarding boundary clear without implying the site is a crisis service.

  1. Step 1

    Call 999 first if there is immediate danger

    If the adult is in immediate danger, seriously injured, or needs urgent emergency help, call 999 before using the site.

  2. Step 2

    Use the safeguarding route, not ordinary contact

    Send the concern through the secure safeguarding form or the public safeguarding inbox so it reaches the right intake route.

  3. Step 3

    Share the concern plainly and proportionately

    Explain what is happening, why you are worried, and what immediate risk or support need you know about without adding unnecessary personal detail.

  4. Step 4

    Say if you think the adult may struggle to stay safe

    If care and support needs, coercion, isolation, or dependency make the risk more serious, include that context so the concern is understood properly.

Public safeguarding contact

Named contact not published yet

For launch, safeguarding concerns can be sent through the secure concern form or directly to the public safeguarding inbox. Use only the detail needed to explain the concern and how to contact you back.

Public safeguarding inbox: admin@encouragingyou.co.uk

  • This route is monitored for safeguarding concerns, but the site does not promise an immediate reply, live case updates, or emergency intervention through the form itself.
  • If you are unsure whether the concern belongs under child or adult safeguarding, use the route that feels closest and explain what you know. The team can route it internally.

Full safeguarding policy

Policy not published yet

A fuller public safeguarding policy is not linked yet. The live site should stay honest about that instead of pretending a download is already available.

General contact is not the safeguarding route

Ordinary contact kept separate

Use the normal Contact route for ordinary questions, volunteering, partnership discussions, or general support requests. Use safeguarding when the issue is about harm, abuse, neglect, exploitation, coercion, or someone not being safe.

Training and vetting statement

Working assumption

The approved public brief states that safeguarding procedures are in place and followed, and that staff and volunteers are trained and vetted.

  • Safeguarding procedures are in place and followed.
  • Staff and volunteers are trained and vetted.
  • Public trust should come from clear boundaries, not from overclaiming what has not been published yet.